Custom Program
Custom Material Solutions Tailored To Your Space
Our Custom Program is ideal for homeowners & designers looking to customize our upholstery pieces with their own materials (COM.) The process is smooth through our hands-on approach where we advise the customer, every step of the way, on the best material selection practices. Our in-house experts are available through our live chat as we offer real-time support, 7 days a week.
(Please note that upholstery items ordered through our custom program are not eligible for returns or exchanges.)
Our Process
01
Inquiry
Our process begins with the inquiry phase where our customer contacts us, through our live chat, and tells us which upholstery item(s) they would like to customize. The customer provides us with a photo of their fabric swatches and our team of experts provide feedback on the best implementation as well as the yardage needed. Please note that thin or see-through fabrics ,without a backing, are not recommended for furniture upholstery applications.
02
Fabric Shipping
Once the customer-provided swatch photos have been approved by our team, we ask our customers to mail or drop off their purchased fabric rolls to our manufacturing facility so we may begin the fabric inspection process.
03
Fabric Inspection
Once we receive our customer's fabric rolls, we begin the fabric inspection phase where we roll out the provided fabric and check for damages. Please note that we will not begin with the manufacturing phase if we notice any damages to the fabric. We advise our customers to inspect their fabric when purchasing from their vendors for variations in dye lots, yarn defects, spots, and damages. We also advise safe packaging techniques if they are mailing their fabric rolls to us.
04
Manufacturing
Once the customer-provided fabric rolls have been inspected and approved by our manufacturing team, we begin with the manufacturing process right away. We send our customers progress photos as their upholstery item(s) are being manufactured and invite feedback from our customers. Our custom manufacturing process usually takes 3-4 weeks after the provided fabric rolls have been approved by our team.
05
Client Approval
Once the manufacturing process has been completed, we will provide our customers with photos of their item(s) for approval. Upon approval we will ship the item(s) to our customers' address.
Furniture Shipping
06
Our finalized custom items ship within 1-5 business days. Once our customers receive their orders, we invite them to share a photo of their item(s) in their space for a chance to be featured in our socials. Please note that we are not responsible for damages incurred through third-party shipping and warehousing.
Next Steps
Let's make your vision a reality! Contact us through our site's live chat to begin with your custom upholstery order!
We are currently offering our Custom Program for national orders only. Watch this space as we expand our options.